Member & Club Policies

General Policies:

  • Proper Conduct. We strive to uphold a family-oriented environment. As such, we expect proper and respectful conduct on our premises at all times. We do not permit disrespectful conduct toward our members, guests, employees ("Team Members"), vendors, or property, including but not limited to: vulgar, profane, indecent, offensive, violent, hostile, aggressive, threatening, harassing, stalking, fraudulent, or other inappropriate conduct or communications.
  • Physical Examination and Health. We strongly encourage you to consult your doctor and have a complete physical examination prior to beginning any new exercise or nutrition program. By using Elite Performance Center’s (EPC’s) premises, facilities, equipment, services, activities, events or products (“Use of EPC Premises and Services”), you represent that you are healthy enough to engage safely in the Use of EPC Premises and Services and are in compliance with all required government agency health directives. You acknowledge that EPC does not provide medical advice.
  • Illness, Sickness, Disease, or Infection. If you have any symptoms associated with, or you may have been exposed to a person with, a communicable, contagious or otherwise transferrable or transmissible illness, sickness, disease, or infection, including, but not limited to, COVID-19, it’s variants and subvariants, or the virus that causes it, SARS-CoV-2, or you otherwise pose a health risk to members, guests, team members or the public at large on account of such status, you may not engage in and will immediately remove yourself from the Use of EPC Premises and Services. All exposed lesions or rashes must be covered. Furthermore, members and guests must follow all signs, applicable rules or laws, whether posted or not.
  • Cleaning. EPC employs various cleaning, hygiene, disinfecting, and sanitation protocols related to the operation and maintenance of the premises. EPC protocols are designed to be consistent with CDC guidelines, but there are still dangers, hazards and risks of injury or damage, including, but not limited to, illness, sickness, disease and infection, when engaging in the Use of EPC Premises and Services. These risks include, but are not limited to, contact with or exposure to other members, team members, guests, or vendors who are ill, sick, or have disease, infection, impairment, or other injury, as well as contact with or exposure to communicable or contagious diseases; infection or infectious agents; pathogens such as viruses, bacteria, fungi, mold or other microorganisms; and other health dangers, hazards and risks that can cause illness, sickness, disease, infection, impairment or other injuries.
  • General Hygiene. We expect you to uphold general personal hygiene. Please wash your hands regularly with soap and water for at least 20 seconds or use our hand sanitizer (or your own, if it contains at least 60% alcohol), especially after use of equipment or fixtures. Avoid touching your eyes, nose and mouth with unwashed hands. Also, please refrain from excessive use of scented oils, lotions, colognes, perfumes or other fragrances out of respect for other members with whom may have fragrance or chemical sensitivities or allergies. It is also expected that you refrain from or avoid smelling of smoke of any kind or other fragrant substances upon entry or use of the premises or at EPC events.
  • Weapons. You may not possess, display, use or distribute weapons of any kind nor use any object designed for other purposes as a weapon to threaten, harass or harm a person on EPC’s premises or off EPC’s premises for any EPC sponsored, endorsed or operated programs, activities, classes, sessions, seminars, workshops, assessments, events, services, amenities,  or benefits, for any reason except as otherwise expressly allowed by law.
  • Proper Attire. You must wear proper attire at all times, including shirts and shoes, unless noted in a specific area or as appropriate for a specific activity or class.
  • Membership Cards and Check-In. As a member, you may not enter the center without your membership card, whether electronic or physical, which you must present to the front desk prior to entry. Because general access to EPC’s centers varies by dues price, you must have the required access and be in good standing to be granted general access to a center. If you lose your membership card, you may have to pay a fee to replace it. Membership cards are the property of EPC and need to be returned on your last day of access. To help verify your identity at member check-in; you are required to have your picture taken for your membership. Pictures are not displayed on membership cards.
  • Personal Belongings. Small, personal items may be brought to the fitness floor or studio areas in a small cinch-type bag 12" X 16" or smaller in EPC’s sole discretion. Keep large workout bags, backpacks, coats, outdoor shoes and personal belongings in a locker. EPC is not liable or responsible for any lost, stolen or damaged property, whether from lockers, vehicles or other locations on the premises. Please inquire in person at the Front Desk for lost articles that may have been found. Phone inquiries regarding lost items are not allowed.
  • Lockers. Lockers are available for members and guests to store their belongings in while utilizing EPC facilities, programs, events and services. Lockers are utilized on a bring your own lock or key basis. Be sure that your locker is secured before you leave it. You may use our lockers only while you are on the premises; you may not leave any personal belongings in a locker overnight. All items left in lockers overnight will be removed. Do not bring or store any valuables on the premises, including, but not limited to, watches, jewelry or cash. EPC is not liable or responsible for any lost, stolen or damaged property left in locker(s). EPC reserves the right to search all of our lockers without notice and in our sole discretion.
  • Equipment. You may not modify any EPC equipment from its intended use. You may not bring in personal equipment, mechanical or otherwise, unless first approved by EPC, at our sole discretion, any such approval may be revoked at any time for any reason.
  • Parking Lot. Do not leave valuables in your vehicle. Be sure your vehicle is locked. We are not liable or responsible for any lost, stolen or damaged property from vehicles nor damage to or theft of the vehicle itself.
  • Locker Rooms. We expect proper etiquette in our locker rooms. You may not spit, sleep or engage in any sexual conduct in our locker rooms. For the comfort of all members and guests, please err on the side of modesty and cover up with a towel or appropriate clothing when using the sink area. You must dispose of towels in the designated container. No photography or cameras are allowed in any locker room.
  • Locker Room & Bathroom Use: EPC follows all Colorado and local laws and policy on locker room and bathroom use and with regards to a person’s use of our locker rooms and bathrooms based on gender identity.
  • Sauna and Steam Room. You must wear proper attire and may not shave in, or use in the nude, the sauna, spa, or steam room. You may not pour water on the sauna heater. You may not hang clothes to dry in either the sauna or steam room. You may not work out or wear rubber suits or excessive clothing in the sauna or steam room.  Our saunas and steam rooms are considered quiet areas.  Mobile phones may not be used to take or place calls while in the sauna or steam room, and when using mobile phones for music or audio apps headphones or earbuds are required.
  • Injuries. If you are injured while on EPC’s premises, please seek immediate assistance from an EPC Team Member. A Team Member can provide or arrange for appropriate medical assistance. EPC is not responsible for, nor will we consider reimbursement of member medical costs, including, but not limited to charges a member may incur for emergency response services, ambulance, etc., in the case of a member medical event or emergency that occurs at EPC’s premises, facilities, Centers, programs, or events including those off its premises.
  • Leagues. You may not organize your own informal or formal sports leagues, tournaments, or programs, including but not limited to basketball, tennis, racquetball, soccer, or squash leagues. We employ our own Team Members and online tools to facilitate league play at our centers. EPC retains sole discretion to determine whether a member or guest is engaged in organizing or participating in non-EPC league play.
  • Solicitation. Unless expressly authorized by Elite Performance Center Corporate Communications, you may not solicit-whether in person or in writing-any members, guests, or Team Members on the premises or during off-premises events, including but not limited to solicitations for political or religious purposes, media interviews, business opportunities, or competitive products or services.
  • Cell Phones and Other Mobile Devices. Cellular phones and other mobile devices may not be used in photographic or video mode in any locker room, rest room, sauna, steam room, Elite Performance Center massage or service rooms, recovery room any private area of the center, pool or surrounding pool area, in the child center or Kid’s Academy or during EPC’s Camp programing. All photos or video taken may not include other members unless prior consent is given. Mobile phones may not be used to take or place calls while in the sauna. Please use common courtesy when using mobile devices in other areas of the center.
  • Photography and Video. Professional and commercial photography and videography on EPC premises (or at a EPC sponsored or affiliated event, program, or activity off of EPC premises) is not allowed without the prior express consent of EPC. Professional and commercial includes, without limitation, any photography or videography that is taken for personal profit, professional gain, or any other commercial purpose (including, without limitation, photography or videography to market or promote any external program, offering, activity, service, product, or brand, including, without limitation, those that compete with EPC products or services) and may involve professional set-ups (e.g. professional cameras, professional video cameras, professional equipment (lighting, tripods, etc.), crew) and/or personal devices (e.g., a phone or tablet).

    Personal photography and videography is allowed only in public areas of the club (or at a EPC sponsored or affiliated event, program, or activity off of EPC premises) and is not allowed in any locker room, rest room, sauna, steam room, spa/hot tub, EPC massage room, recovery room, or any other private area of the club and must not be disruptive to others. Personal photography and videography is limited to pictures of yourself and may not include other members, guests, team members, or third-party workers under any circumstances, except as otherwise allowed below with the prior express consent of the other person. Personal photography and videography for special events and/or services in the kids club, pool area and/or other special event spaces that may include other members and/or guests must be pre-approved by management and may require prior express consent from other parties. Personal photography and videography includes any photography or videography taken of yourself with a personal device (e.g. phone or tablet).

    You must have prior express consent to take photos and/or videos of any other member, guest, team member, or third-party worker for both professional/commercial and personal photography and videography in any setting.
  • EPC Wireless Network. By accessing the EPC wireless network, you agree not to use the EPC wireless network to transmit any material that violates any applicable laws, rules or regulations or to defame, harm or threaten or attempt to harm other persons, businesses or other entities. You also agree not to use our wireless network to transmit any material that infringes any copyright, trademark, patent, trade secret or other proprietary rights of EPC or any third party. You agree not to violate the security or integrity of our wireless network or to use our network to violate the security or integrity of any other network. Any such acts may result in the termination of your membership and your ability to access our center as well as criminal and civil liabilities. Use of this wireless connection is entirely at your risk and EPC disclaims all liability for loss of confidential information or damages resulting from that loss. We make no promises, representations or warranties of any kind concerning the suitability or security of this service and specifically disclaim all warranties of fitness for a particular purpose of security. The wireless service is provided “As Is.” You will remain connected to the EPC wireless network until you disconnect and will connect or be asked to connect automatically upon entry into the EPC wireless network radius. By using the wireless service, you agree to indemnify us, our officers and agents against all claims, demands, losses, damages, costs and expenses made against or incurred, suffered or sustained arising out of your use of the wireless service and agree that in no event will we be liable for any damages, including but not limited to any direct, indirect, incidental, special or consequential damages arising out of or in connection with your use of or inability to use the wireless service. We may block access or terminate the wireless service at any time and for any reason, and assume no liability for doing so. We may record information about your usage of our network and may use or disclose such information, when appropriate, to comply with the law or to protect the rights, property, or safety of EPC.
  • Food. You may not bring your own food into our Centers, facilities, or premises, but, you may bring clear non-alcoholic liquids in closeable, unbreakable bottles.
  • Alcohol. You may not consume alcohol on the premises unless it is purchased from or otherwise provided by our EPC center and only then in designated areas. You must be of legal drinking age and have valid identification to consume alcohol. We card everyone purchasing alcoholic beverages. You may not use our equipment, services, facilities or programs while under the influence of alcohol. Alcohol must be consumed responsibly and you assume all risks associated with your consumption. EPC reserves the right to refuse alcohol service to anyone at any time. EPC in its sole discretion may suspend or terminate your membership , including but not limited to for excessive consumption of alcohol while on our premises, the purchasing of alcohol for underaged members and/or guests, and/or bringing alcohol into a EPC Center(s), facility or premises.
  • Drugs. You may not use, smell of, possess, or sell any illegal drug on the premises, including but not limited to anabolic steroids or other illegal growth-enhancing substance. You may not use our equipment, services, facilities, or programs while under the influence of illegal drugs. You should not use, or should stop using, any equipment, facilities, service, or program if your prescription, or over-the-counter medication, herbal remedy or caffeinated energy drink adversely impacts or influences your ability to safely use our equipment, facilities, or participate in our programming, services or events.
  • Smoking. You may not smoke, chew or use any other tobacco or electronic cigarette products or marijuana (as allowed in certain states) on EPC premises including any outdoor areas (e.g., sidewalks or parking lot), or at EPC events.
  • Animals. You may not bring any animal on the premises unless it is a service animal performing its duties in the care of a person who requires its assistance or is an on-duty law enforcement animal ("exempt animals"). All exempt animals must be licensed, vaccinated and have identification tags (where applicable); must remain leashed or caged (where applicable), and under a non- EPC responsible person's control at all times; and must be removed immediately if it causes a disturbance, interrupts the work of others or poses a health or safety risk. The animal's owner must promptly remove animal waste and is liable for any damage caused by the animal. Animals are not allowed in the pools or whirlpools, sauna, steam rooms or showers.
  • Damage to Center. You may not damage the center in any way, including but not limited to any damage to, or theft of, exercise equipment, towels, supplies, or other center property. If you, or a guest, youth member, or junior member on your membership damages the center, you are liable and must pay for the damage caused and your membership may be terminated.
  • Non-members. Non-members must sign in or register at the front desk.


Membership Policies

EPC offers various memberships, including memberships that afford center access and memberships that provide access to our online resources. Our memberships, amenities, center or premise access (in whole or part), benefits, programs, services, classes, and events and their respective Dues and/or Fees, if applicable, whether current or designated in the future, are subject to change or termination at any time and may be subject to separate Dues and/or Fees for usage, availability or access. EPC retains complete control over all matters affecting or relating to its members or memberships, including but not limited to any separate Dues and/or Fees charged for center or premise access (in whole or part) or online resource access, promotions, or documentation or information that may be required of members or guests such as proof of co-habitation, familial/guardianship status, age, or residency.


  • Primary Member. The designated Primary Member is typically the person purchasing the membership. The Primary Member may exercise the following rights: cancel the entire membership, change the Monthly Payment Method, add or subtract Additional Members, authorize Club Tab users, correct or update membership information, transfer a Founders or Legacy membership, obtain his or her own membership information, and make payments on the membership.
  • Additional Member. All other members other than the Primary Member are considered Additional Members. The classification of an Additional Member may require proof of cohabitation, familial guardianship, age or residency. Memberships are only permitted to have 1 Additional Member over the age 26 or older.*
    • Partner Member: The Partner Member is a single person added to the membership that is over the age of 14.
    • Secondary Member(s): a person added to the membership that is not the Partner Member, that is at least 14 years of age and less than 26 years of age and that is the Primary or Partner Member’s child, or child that the Primary or Partner Member is the legal guardian of, in such that the Primary or Partner Member has the right and authority to make decisions concerning the care, custody, and control of, including entering a Membership on their behalf. Memberships may be permitted to have more than 1 Secondary Member.
    • Minor Member(s): The Primary or Partner Member’s children or children that the Primary or Partner Member is the legal guardian or authorized adult of, in such that the Primary Member has the right and authority to make decisions concerning the care, custody, and control of, including entering a Membership on their behalf are considered Minor Members. Minor Members over the age of 3 months, but under the age of 14 are referred to as Junior Members. Junior Members age 12 & 13 are permitted to use the fitness floor and free weight area. Junior Members age 11 are permitted to use the fitness floor with a parent or legal guardian. Once a Junior Member reaches the age of 14, he or she is no longer considered a Junior Member.
    • Caregiver: A Caregiver, who is over the age of 18, may be added to a Membership as long as the Membership has at least one Junior Member who is eligible for EPC Kids Academy or EPC’s child center.

*Memberships with Caregivers and adult children with whom the Primary or Partner Member is their legal guardian or otherwise legally dependent on, at EPC’s sole discretion, may be allowed more than one Additional Member over the age of 26.

  • Grandparents. Subject to applicable laws, we allow a grandparent, as an authorized adult, to add to their own membership a current member's child or a non-member’s child for whom the grandparent is responsible. We will charge only one membership for the child's junior membership dues if both the child’s parent or guardian and the grandparent have an EPC membership. If the child’s parent(s) or legal guardian(s) are not EPC Members the Grandparent’s membership will be charged. We require that both the parent or guardian and the non-parent caretaker sign an agreement related to care of the child in our center and may be required to submit proof of the parties' familial relationship (e.g., a birth certificate). For more information, visit Account Services at your club.
  • Nannies and Au Pairs. Subject to applicable laws, we allow a certified nanny or au pair who is at least 18 years old, to add to their own membership a current member's child for whom the nanny or au pair is responsible. We will charge only one membership for the child's junior membership dues. We require that both the parent or guardian and the non-parent caretaker sign an agreement related to care of the child in our center and submit proof of the parties' employment relationship (e.g., a cancelled check, nanny certification, etc.). For more information, visit Account Services at your club.
  • Disabled Members. We welcome disabled members to use our centers. If a disabled member must be accompanied by a non-member assistant or caretaker to reasonably accommodate the member's use of the center, we require both parties to sign an agreement related to such use of the center. For members needing an interpreter or additional information regarding an accommodation, please visit Account Services at your club.

Membership Access:

Center Closure or Access Restrictions. We reserve the right to close or restrict access, without advance notice, to any area of or the entire center or premises for any reason, including but not limited to closures or restrictions related to construction, remodeling, repair, or maintenance (whether planned or unplanned) or for health or safety reasons, including but not limited to weather, natural disasters, power outages, infectious disease outbreak, pandemic or epidemic, and medical issues. Updates on such closures can be found on your club's home page on or in the EPC member mobile app. Your obligation to pay membership Dues and/or Fees is not dependent upon usage, availability, or access to the center or premise and is further subject to your General Terms Agreement.

Certain Spaces or Additional Services. We may restrict access, and/or charge separate Dues and/or Fees for access, to certain areas in or around a center or premise (such as the pool or aquatic area, whether indoor or outdoor; basketball, tennis, pickleball, racquetball or other courts; exercise studios; or any other space in or around a center or premise).

Junior Member Access:

  • Junior Members are members ages 3 months through 11 years. Junior members ages 3 months through 11 years are afforded access to the Child Center/Kids Academy at the club(s) that charge the same or lower prevailing Base Dues rate as your Membership.
  • Junior Member Dues vary by club location and are based on the club you have access to with the highest Base Dues rate. If you upgrade your membership to access club(s) with a higher Base Dues rate, your Junior Member Dues may be subject to increase.

Payments and Fees:

  • Dues Payments. We collect monthly membership dues, including junior dues, and certain other payments (such as recurring payments for services or products) within the first five (5) days of each month (typically on the first business day of each month) or at an additional date designated by you for certain products or services by electronic fund transfer from the designated bank account or credit or debit card on file for your Monthly Payment Method ("Monthly Payment Method"). If we are unable to successfully draft payments from your Monthly Payment Method when due, we will continue to attempt collection thereafter, typically each Monday, Wednesday, and Friday of the subsequent week(s). EPC may use services made available by card issuers which automatically update your card information and prevent disruptions due to account changes, such as an expired or reissued card. You may opt-out of this service at any time by contacting your center. We are not responsible for overdraft fees. We do not issue regular monthly invoices. Your transaction history (including, but not limited to, recurring and non-recurring charges) may be found on under “View Transaction History.” To establish your membership, you must provide a Monthly Payment Method. In special circumstances, however, you may avoid a forthcoming monthly dues electronic funds transfer by providing an alternate method of payment to the center at least three (3) business days prior to the last day of the month. To change your designated dues-paying account, please see the Front Desk or visit Dues, fees, costs and other charges are subject to change by EPC at any time without notice, unless otherwise required by law. In the event of a change in any amount charged, EPC may provide any notice required by law by regular mail or by email to the address(es) associated with the membership.
  • Fees. Subject to the provisions below and any variation required or permitted by state law, we may charge certain fees to members, including without limitation as set forth in the below Fee Schedule or in each Department Policy section of the Guest and Club Policies, which may be periodically updated in our sole discretion. Fees may vary by season, calendar date, state, service, demand, product, program, benefit, class, event, amenity, center, premise, center or premise area (such as the pool or aquatic area, whether indoor or outdoor; basketball, tennis, racquetball or other courts; exercise studios; or any other space in or around a center or premise) or payment frequency, whether recurring or non-recurring.

    • Elite Performance Center Fee Schedule
      EPC’s fees are charged to the financial account associated with the Monthly Payment Method on file for dues payments within four (4) business days of a membership change.
    • Member Add-On
      • Add an Additional Member: Add-On Fee* and $10 Service Fee
      • Add a Junior Member: $10 Service Fee
    • Member Downgrade
      • Downgrade a Member: $10 Service Fee
    • Other Fees
      • Late Payment: $10
      • Invalid Payment - Dishonored Check: $20
      • Membership Card Replacement: $5
  • Your continued membership with Elite Performance Center constitutes your agreement to pay Elite Performance Center’s fees, including specifically its fees for late and or invalid payments.
  • Late or Non-Payment(s) - You may be charged fees related to late or non-payment(s) if for any reason we do not receive payment for our goods or services by the due date or you pay less than the full amount owed for our goods and services.
  • Late Fees Are Not Considered Interest or Penalties. We do not anticipate that you will fail to pay your monthly dues, fees and other charges on a timely basis, and we do not extend credit to members or other customers. We sell goods and services, and expect payment for those goods and services before or when we deliver or perform them, including payment on the first day of any monthly service period or on any other date on which payments are due. Any fees or other charges due to late payment or non-payment are liquidated damages intended to be a reasonable advance estimate of our costs resulting from late payments and non-payments. These costs are difficult to calculate or to predict when we set such fees or other charges, including our current $10 late fee ($5 in Maryland), because we cannot know in advance (1) whether you will pay for our goods or services on a timely basis, if ever; (2) when you will actually pay if you do pay late; and (3) what costs we will incur because of your late payment or non-payment.
  • Right to Implement or Change Fees. We reserve the right to implement or change fees or other charges at any time, unless otherwise required by law. We may provide any notice required by law by regular mail or by email to the address(es) associated with the membership.
  • Membership Changes and Information. Subject to applicable restrictions, the Primary Member and other authorized Additional Members may make changes to or obtain information about the membership after you have joined EPC, such as changing your Monthly Payment Method or Card on File Account, adding or removing members, or upgrading or downgrading club access. We may charge a membership change fee to make changes to your membership as disclosed in our Fee Schedule - including changes such as access upgrades and member add-ons or downgrades. We may collect service or separate fees on or about the date you make the membership change, or on the next scheduled draft from the designated bank account or credit or debit card on file for your membership. Fees are subject to change by EPC at any time. To make a change to or obtain information about your membership, please visit the Front Desk at you club.

    Without valid legal process, members or guests may not obtain other private, confidential, privileged and/or proprietary internal business information, including but not limited to incident reports, video surveillance footage, or membership-related photographs. Please direct any subpoena or other legal process requesting such information to the EPC legal department. We reserve the right to disclose such information in our sole discretion to aid the law enforcement process or as otherwise required or permitted by law.
  • Option to Change, Convert or Resume a Membership. Without any obligation, and in its sole discretion, EPC may afford you the option to change, convert, or resume any membership relationship you have, or may have had, with EPC, subject to your continued acceptance of the terms and conditions in this Agreement or to the acceptance of new terms and conditions presented to you in a subsequent agreement or agreements, in addition to your agreement to the then-applicable Club Policies.
  • Use of Third Party Products. To the extent that I utilize any third-party products and services in connection with the purchase of, including but not limited to, a membership, services and/or products, I agree to comply with all applicable terms or conditions of any agreement for such third party products and services. I understand and agree EPC is not responsible for my use of or access to any third-party products or services.

Membership Suspension or Termination. We permit you to hold, suspend or terminate your membership under certain circumstances, upon advanced notice.

  • Placing Your Access Membership On-Hold with EPC.* Members may put their club access membership on hold once per calendar year for up to 4 months by converting their club access membership (which includes a Digital Membership) to exclusively a Digital Membership. In addition, members must also maintain a club-access membership for at least 6 consecutive months to be eligible to put their membership on hold. A Digital Membership allows a member to retain access to and all Digital Membership benefits while club access is paused. A $15 recurring monthly charge (plus applicable taxes and surcharge fees) will be assessed to maintain a member’s Digital Membership during the period the member put their club access on hold. Please contact your club for further details.

    *EPC reserves the right to charge a one-time service fee when making the change to a membership status or club access. Upon activation of center access, payment of the membership’s dues rate (at the time of access deactivation) for the remainder of the month in which club access is activated, plus any increases in dues, fees or costs associated with the membership that occurred during the access hold period will be due. To deactivate club access and downgrade to the Digital Membership, 30-day advanced notice is required.
  • Membership Freeze. EPC will freeze the portion of your membership affected by a medical or military situation for up to 90 days. After the freeze period, your membership or the portion of your membership that has been affected will automatically reactivate. A statement from the treating physician or orders from a military service branch may be required.
  • Membership Termination: Because we do not use long-term membership contracts, you may terminate your membership for any reason upon advanced notice to Elite Performance Center as provided in your General Terms Agreement or, if exclusively a digital member, as provided in your Digital Membership Terms.
  • Termination for Death or Disability. You may terminate your membership if you become totally or permanently disabled by giving notice to EPC as described in your General Terms Agreement or Digital Membership Terms, as applicable. If you die, your estate may terminate the contract by giving notice as described in the General Terms Agreement or Digital Membership Terms, as applicable.
  • Membership Change Requests. Changes to your membership are accepted with advanced notice per your General Terms Agreement or Digital Membership Terms, as applicable. In many cases, changes can be made online, via email or in club. To make an email request, please contact our Member Experience Team at We will respond to your inquiry with the required next steps to finalize your request.
  • Membership Suspension or Termination by EPC. We reserve the right to suspend or terminate your membership, or any member on your membership, at any time, for any reason and without notice for a failure to comply with these or any of our other rules, regulations, procedures or policies, including those applying to guest privileges and the use of secondary access entry points to any Center (which may be amended as necessary), Team Member directions, or for conduct we determine to be improper, inappropriate or contrary to our best interests or the best interest of our members, as determined by us in our sole discretion.
  • We welcome members (including non-access members, such as on hold members) to use our online resources, including but not limited to Use of is subject to the use agreement and our online community standards or guidelines. If you violate such agreements, standards or guidelines, your membership and/or access may be suspended or terminated. Establishment of a account in order to access Account, Reservation and other member-specific information requires an active membership and is available for members age 13 and older.


Refunds, Returns and Exchanges

  • Merchandise. Merchandise in like new condition with original packaging and tags may be exchanged or returned for a full refund up to 30 days from the original date of purchase. Proof of purchase is required. Merchandise may be returned at any center, but it must be returned to the same area of the center as the original purchase location. Online purchases may be subject to different refund policies.
  • Services or Programs. Services or programs may be cancelled at the location where the service or program is or was to be provided, subject to any specific terms and conditions in contracts applicable to the service or program.
  • Membership. A primary or authorized partner member may terminate the membership (or any member, age 18 or older, may remove or terminate themselves from a membership) for any reason upon advanced notice to EPC as provided in our membership contract with you.
    • Termination within First 7 Days of Membership. Upon notice of termination, you may terminate your membership within 7 days of its activation (or greater as allowed by law) or prior to the opening of your center. If we receive your notice within 7 days of activation of your membership (or greater as allowed by law) or prior to the opening of your center, we will refund your paid Joining Fees and Membership Dues. Except as provided herein, we will not refund any products or services purchased by or provided as part of a membership package to you or any other member on your membership. Abuse of the 7-day money-back guarantee is not permitted.
    • Termination after First 7 Days of Membership. To terminate a membership, you must provide advance notice to EPC in accordance with your General Terms Agreement or Digital Membership Terms, as applicable. You may provide notice of termination in person at the center; by mail to your EPC center; online; or as otherwise permitted by EPC or the State Law Provisions of your General Terms Agreement. If you do not provide timely advanced notice, you must continue to pay monthly membership dues and will continue to have center or digital access, as applicable.

Refund Methods
Unless otherwise required by law, we will issue refunds only to the payor as follows:

  • Credit/Debit Card. Payments made via credit/debit card will be refunded to the same account used at the time of purchase.
  • Cash or Check. Payments made via cash, check, or bank withdrawal will be refunded by means of check. Refunds for payments by check will be processed within 10 days.
  • EFT from Bank Account. Payments made via electronic fund transfer from a bank account (EFT or ACH) may be refunded by means of a credit to the payor's original bank account. Refunds will be processed within 10 days.
  • Gift Card. Payments made via gift card will be refunded to a Elite Performance Center gift card.


Guest and Guest Privileges

We invite guests to use our centers, whether with a member or as walk-in visitors to the center via a One Day membership.

Guests extended a Member Guest Privilege by a member:

We may restrict overall or individual guest privileges or guest use of the center at any time at our sole discretion, including limiting guest use to non-peak, family or open hours; restricting guest use of certain amenities, center or premise areas, or limiting participation to certain scheduled or special programs. Guest hours vary by location. All adult guests age 18+ must complete and sign an Electronic Guest Register, which includes a WAIVER OF LIABILITY, ASSUMPTION OF RISK, INDEMNIFICATION AGREEMENT, AND ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER and present a valid driver's license or government-issued identification card, which we use to verify guest information, track guest usage, and market or solicit as permitted by you and/or the law. Minor guests must have their parent or legal guardian sign the Parent/Legal Guardian Permission Agreement linked above and below or accessed in the Center prior to visiting the Center. Members must ensure guests utilizing a secondary entrance must check in at the front desk, sign or provide all executed forms and show proper identification to access the Center.

Guest Hours (when extended a Member Guest Privilege):

Hours may vary by season & club.

View Club's Guest Hours

Guest Fees

When not extended a Member Guest Privilege, a One Day membership must be purchased for ages 14 and older. Junior guests ages 13 and younger are complimentary with a One Day membership purchase.

Guest Privileges

  • As part of your membership benefits, you receive complimentary guest passes each month. Guest privileges are loaded into your account and are visible in the EPC App. Please visit the Front Desk if you have questions regarding the guest privileges available to you.
  • A guest privilege can be used by an individual, couple, or family at the same residence. (If you are not extending a member guest privilege, a One Day membership must be purchased for ages 14 and older.)
  • An additional fee may be required for guest access to the outdoor pool, racquet courts, signature small group training or other amenities. Please contact your local club to inquire whether a pool fee or other amenity fees for guests are required.
  • A member may extend a guest privilege to the same individual no more than once every sixty days. More than one visit every sixty days by the same individual requires purchase of a One Day membership.
  • A member who is at least 18 years of age may extend a guest pass privilege to another member who holds a lower access price however, members may not use their own guest privileges to access a center with a higher-level access price.
  • Unused guest privileges may not be accrued or otherwise carried forward to subsequent months or years.
  • Guest privileges may be limited to non-peak usage and be restricted at EPC’s sole discretion.

Minor Guests

  • If not accompanied by their parent or legal guardian, the online Parental Agreement must be completed by the minor guest’s parent/legal guardian prior to club entry. The accompanying member, adult guest, or parent/legal guardian must remain on-site and sign the electronic guest register, even if not using the facility.
  • The accompanying member, adult guest, or the minor guest's parent/legal guardian must accompany members and guests under age 12 at all times (unless the child is placed into the Child Center by the parent/legal guardian who also must remain on-site).
  • Use of the Child Center by guests accompanied by someone other than their parent/legal guardian is subject to applicable law.
  • Guests under age 12 may use the:
    • Child Center, subject to the Child Center policies below, including but not limited to the requirement that the child’s parent or legal guardian checks the child into the Child Center and remains on-site at all times.
    • Indoor and outdoor aquatics areas, subject to any restrictions on center or premise area access, including without limitation access to a center’s outdoor pool or aquatic area, and further subject to the Aquatic policies below, including, but not limited to, the requirement that all children remain under the direct and active supervision of their parent, guardian, or sponsoring member while using this area.
    • Racquetball and gymnasiums (during designated open/Family Hours, subject to policies concerning gym and racquet sport usage.
  • Adult members who wish to bring another member's child(ren) under age 12 must ensure the child is on an active membership and need not use a guest pass or pay the guest fee(s).

Club Use for Guests 12 Years of Age or Older

  • If a guest is between age 12 and 17 and not accompanied by their parent or legal guardian, the online waiver must be completed by the minor guest’s parent/legal guardian prior to club entry. The accompanying member, adult guest, or parent/legal guardian must remain on-site and sign the electronic guest register, even if not using the facility.
  • The accompanying member, adult guest, or the minor guest's parent or legal guardian must be present at check-in and remain on-site at all times unless the guest is 18 years or older.
  • Guests age 12 or older may use the:
    • Cardio and resistance training area of the workout floor, Group Fitness classes, gymnasium, and indoor and outdoor aquatics areas during scheduled programming or open hours, provided such use and access is subject to any restrictions on access to area(s) of the center or premises. Schedules vary by location.


Photography and Videography:

  • Elite Performance Center may, from time to time, engage in photography and videography for promotional, educational, and archival purposes. As a member, you may be photographed or recorded during your participation in various activities, classes, or events.
  • By signing this Membership Agreement, you grant Elite Performance Center the irrevocable right and permission to use photographs and/or videos of you, which may be taken for promotional or educational purposes, including but not limited to website content, social media, marketing materials, and other publications.
  • If you prefer not to be photographed or recorded, it is your responsibility to inform the staff or event organizers before the commencement of the activity or event.
  • Elite Performance Center respects the privacy of its members and will not use any photograph or video in a manner that is deemed inappropriate, offensive, or against the interests of the member.
  • If you have any concerns about the use of photographs or videos featuring you, please contact Elite Performance Center's management.
  • By signing below, you acknowledge that you have read, understood, and agree to the terms regarding photography and videography as outlined in this Membership Agreement with Elite Performance Center.